Frost & Sullivan, a globally renowned research and consulting firm, recently announced the winners of the “2024 Frost & Sullivan Best Practices Awards” at a ceremony in Tucson. Chunghwa Telecom once again brought home two prestigious honors: “Taiwan Telecom Company of the Year Award” and “Taiwanese 5G Services Customer Value Leadership Award.” This marks the third consecutive year that the Company has received both awards, making it the only company in Taiwan to stand out at the Best Practices Awards for seven consecutive years. This remarkable achievement highlights Chunghwa Telecom's outstanding service quality and enduring customer trust, and the Company continues to lead the Taiwanese telecom industry and has garnered significant international acclaim.
The Frost & Sullivan Best Practices Awards recognize companies each year for their innovative strategies, operational excellence and customer value, recognizing the top leaders of the industry. “We are honored to receive these awards from Frost & Sullivan once again.” stated Chih-Cheng Chien, Chairman and CEO of Chunghwa Telecom. He emphasized that Chunghwa Telecom not only leads Taiwan’s telecom sector but also strives to become an international benchmark enterprise built upon sustainable development. The Company remains committed to its core mission, focusing on advancing cutting-edge connectivity technologies and developing a variety of smart innovative applications. By leveraging the group’s ICT resources, Chunghwa Telecom actively supports clients in their digital transformation and industry upgrades, delivering innovative solutions and creating value for all its customers.
The Only Operator in Taiwan with Comprehensive Coverage Across Land, Sea, and Sky: The Best Choice for Top Telecom Services
As Taiwan's leading telecom brand, Chunghwa Telecom boasts unparalleled technical advantages. It is the only provider in Taiwan that integrates undersea cables, terrestrial cables, mobile networks, fiber optics, wireless networks, and low-, medium-, and high-orbit satellites, creating a comprehensive network that covers land, sea, and sky. This extensive infrastructure enables the Company to deliver high-quality communication services to the public. Chunghwa Telecom holds the largest available bandwidth of 290 MHz under the mainstream mobile broadband frequency band Sub 6GHz in Taiwan and has the most mobile base stations nationwide. It is widely recognized for having the largest mobile data capacity, the widest coverage, and the fastest network speeds among telecom providers in the region. The Company continues to invest in the research and development of cutting-edge network technology, launching the world’s first cross-border IOWN (Innovative Optical and Wireless Network) in collaboration with NTT in August this year. This innovative all-optical technology enables data transmission over 3,000 kilometers in just 0.017 seconds, setting the stage for enhanced network quality and customer experience in the future. Chunghwa Telecom's superior network quality and diverse service offerings have earned the trust of its customers, resulting in its recognition as the "Taiwan Telecom Company of the Year Award " at the Best Practices Awards for four consecutive years.
5G Accelerates Smart Applications, Driving a New Wave of Digital Transformation
According to the Frost & Sullivan analysis report, 5G is a key driver of transformation across various industries. Chunghwa Telecom is actively developing innovative 5G applications and smart city services, implementing vertical applications in diverse fields to deliver advanced and tailored solutions for its customers. For instance, the Company is focusing on 5G standalone (SA) network slicing technology, enabling enterprises to customize network resources based on their specific needs. This technology provides advantages such as dedicated connectivity, easy scalability, and enhanced security through physical network isolation, while also accommodating temporary or short-term usage requirements. Starting in 2023, Chunghwa Telecom began constructing 5G SA proof-of-concept (PoC) domains equipped with slicing capabilities, with verification areas including St. Paul’s Hospital in Taoyuan for emergency medical services, the 5G AIoT Startup Terrace in Kaohsiung Asia New Bay, and the 2024 Tainan Marathon metaverse event. Additionally, Chunghwa Telecom is employing a broad alliance strategy, collaborating with various industries to promote 5G private network technology and integrated vertical applications. The Company has successfully implemented over 200 applications across sectors such as government, manufacturing, academia, healthcare, and cultural performance. With its strong overall 5G performance, Chunghwa Telecom has been awarded the "Taiwanese 5G Services Customer Value Leadership Award " for three consecutive years.
Looking ahead, Chunghwa Telecom is dedicated to continuous innovation and integration, maintaining a customer-centric approach to provide reliable services. The Company plans to harness AI to accelerate the development of various smart emerging applications and R&D initiatives, ensuring a more convenient and high-quality experience for all customers.
