The Company Received International Recognition for Its Exceptional Service Quality
On Nov. 8th, Frost & Sullivan, a globally renowned research and consulting firm, announced the winners of “2023 Frost & Sullivan Best Practices Awards” in a ceremony held in Kuala Lumpur. Chunghwa Telecom Co., Ltd. (“Chunghwa” or “the Company”) just brought home three awards: “Taiwan Telecoms Company of the Year Award,” “Taiwanese 5G Services Customer Value Leadership Award” and “Taiwan Data Center Services Company of the Year Award.” This is the second time that the Company received these indicative awards from Frost & Sullivan, recognizing the outstanding business performance, exceptional Internet and 5G service, comprehensive IDC and cloud service offered by Chunghwa Telecom, now a winner of international awards that stands out in Taiwan’s telecom industry.
Frost & Sullivan Best Practices Awards select their winners by evaluating companies with visionary creativity, management performance and customer value. Yu-Shen Chen, CFO of Chunghwa Telecom, shared in the ceremony, “it’s our great honor to receive such recognition again from Frost & Sullivan. Chunghwa Telecom is the largest integrated telecoms service provider in Taiwan. We aim to set up best practices for peers in the industry around the world. Chunghwa Telecom makes the best use of its four advantages: customer and partner asset, technology platform asset, infrastructure asset and talent asset with customer-centric approach, cross-functional collaboration, and industrial alliances strategies. In addition, we believe 5G is a game changer that will accelerate digital transformation and industrial upgrading. As a result, we continue to develop new technologies and innovative 5G-based applications that enable industries with diverse practices, integrate comprehensive ICT resources, and provide customers’ innovation and value creation with reliable and all-round telecom services. In the future, we will continue to strengthen its customer-centric value creation and strive to be a leading brand among the digital ecosystem enablers.”
According to Frost & Sullivan report, the reason why Chunghwa Telecom can maintain its market leadership albeit the challenging environment in the telecom industry is because it has successfully executed customer-centric business strategy and understood the need of potential customers. In addition, Chunghwa Telecom possesses first-rate ICT talents and the uncompromising attitude toward its service quality and value creation, and therefore has been named of Taiwan Telecoms Company of the Year Award for three consecutive years. Frost & Sullivan analyst agreed that Chunghwa Telecom has built the most extensive coverage of fixed line and cloud resource infrastructure, IDC and the cutting-edge ICT technique research. In terms of 5G service, Chunghwa Telecom not only provides the best Internet quality to customers but devotes itself to developing 5G vertical application solutions for enterprises to fulfill their needs in the post-pandemic era. With overall impressive 5G performance, the Company is a true winner of Taiwanese 5G Services Customer Value Leadership Award for two consecutive years. As to IDC service, Chunghwa Telecom, being the largest IDC service provider in Taiwan, holds the strongest technique advantages and best-in-class IDC, and therefore has been the winner of Taiwan Data Center Services Company of the Year Award for six consecutive years.
Chunghwa Telecom owns the mainstream sub 6GHz spectrum, which is fully dedicated to providing the fastest mobile speed. In addition, Chunghwa has the most mobile base stations nationwide, as it is known for the largest mobile capacity and the widest coverage in Taiwan. On top of that, Chunghwa Telecom offers an exclusive 5G Dual CA (3.5GHz+2.1GHz) Carrier Aggregation, making it the only telecom service provider with theoretical peak 5G download rates exceeding 2Gbps. With potential capabilities to develop potent bandwidths such as 28GHz, The Company looks forward to future utilization in 5G and earth orbit satellite services. Combing 5G technologies with AI, big data, cloud service, IoT, information security, blockchain and AR/VR, Chunghwa Telecom has developed various innovative applications and 5G vertically integrated solutions, offering the best service experience to clients.
Chen continued to point out that services and products from Chunghwa Telecom are based on clients’ reliability and the sustainability development. Take IDC for example, many years ago, Chunghwa Telecom built Taiwan’s first tier 4 data center in Banqiao to win customers over through more efficient and reliable services. In addition, with advanced energy-saving and cooling techniques built by energy-efficient facilities, clients can make use of the one-stop integrated IDC services at the Company without renting additional space or worrying about equipment maintenance nor IT security; meanwhile, the Company offers smart energy-saving system, energy data management and supervision solutions to minimize carbon emission and achieve the low-carbon transformation for green communication. Chen concluded that Chunghwa Telecom upholds the value of internalized reflections and shared benefits and is looking forward to reaching net-zero emission goal before 2050.
