Engagement Policy

“Chunghwa Telecom, Above and Beyond.” Aside from the operation and profit, as the leading telecom brand in Taiwan, we value voices of stakeholders, internally and externally, attentively listen to, respond to, and meet their demands.

Stakeholder engagement is a core task in implementing corporate sustainability/ESG. Chunghwa Telecom defines its major stakeholders in accordance with the AA 1000 Stakeholder Engagement Standard (SES) (2015), including Shareholders/Investors, Employees, Clients/Customers, Suppliers, Communities/NPOs, Media/Rating Agencies, Competent Authorities/Government Departments, and Peers. Local stakeholders include Communities/NPOs, Competent Authorities/Government Departments, and Media. To ensure an effective engagement and interaction of Chunghwa Telecom with stakeholders, the “Chunghwa Telecom Stakeholder Engagement Policy” has been stipulated, which applies to its own operations and leads the Group and supply chain to jointly promote sustainable outcomes that are mutually beneficial for both Chunghwa Telecom and its stakeholders.

Commitments

• Establish a “stakeholder identification” process to determine the scope of impacted stakeholders and assess the priority of engagement.
• Identify vulnerable stakeholders (such as digitally disadvantaged groups, economically disadvantaged groups, etc.) as part of the “stakeholder identification” process and strive to understand the issues and needs of vulnerable stakeholders.
• Ensure the right of local stakeholders to participate, access information, and communicate.
• Provide a public complaint/grievance mechanism, proactively establish communication channels with stakeholders, and designate dedicated department/personnel to handle stakeholder complaints/grievances, build trust, and be accountable for follow-up investigations and responses.

Actions

• Conduct a stakeholder impact assessment for Chunghwa Telecom to identify potential negative impacts on stakeholders, mitigate potential issues, and prevent conflicts.
• Establish open communication channels between Chunghwa Telecom and its stakeholders, such as communication websites, network services, or online forums, to help stakeholders access information, ask questions, and express concerns.
• Provide a good communication environment (e.g., venue and equipment) for stakeholders to participate in the engagement process of Chunghwa Telecom, ensuring that stakeholders can effectively participate and communicate.
• Collect information about emerging concerns of local stakeholders through diverse channels (e.g., visits, telephone interviews, or meetings), and provide opportunities for local stakeholders to express their views.
• Regularly survey/review the awareness of local stakeholders on the engagement policy of the Company; hold internal meetings to allow various departments to exchange and share cases, creating better stakeholder relationships.

Stakeholder Management

Pursuant to Stakeholder Engagement Standard, AA1000 SES 2015, we established the processes for identification and engagement of stakeholders, listening attentively to voices and responding properly. In promoting corporate sustainability activities or information disclosure, the opinions and suggestions will be comprehensively solicited from the internal and external stakeholders.